Shipping Policy
Shipping Policy
At Truayu, we strive to deliver your products with utmost care, ensuring they reach you safely and on time. Please read our shipping policy carefully before placing your order.
Shipping Coverage
We currently ship across India through our reliable delivery partners.
International shipping is not available at the moment.
Dispatch Timeline
Orders are usually processed and dispatched within 1–2 business days of order confirmation.
During festive seasons, sales, or unforeseen operational delays, dispatch timelines may be extended.
Delivery Timeline
Once dispatched, orders are typically delivered within 5–6 working days, depending on your location and the courier partner’s serviceability.
Delivery to remote or non-metro areas may take slightly longer.
Tracking Information
A tracking ID and link will be shared via email or SMS once your order has been dispatched.
You can use this information to track your shipment in real time.
Shipping Charges
All orders across India enjoy free delivery, including Cash on Delivery (COD) orders.
Address Accuracy
Customers are requested to provide complete and accurate shipping details at checkout.
Truayu is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
Delivery Attempts
Our courier partners will attempt delivery up to 3 times.
If the package remains undelivered, it will be returned to us, and reshipping charges may apply.
Damaged or Tampered Packages
If you receive a package that appears tampered with or damaged, do not accept the delivery and notify us immediately.
An unboxing video from start to finish is mandatory to raise claims regarding damage, missing items, or incorrect products.
Important Notes
Shipping timelines are estimates only; unexpected logistical delays may occur beyond our control.
Truayu reserves the right to update or modify this shipping policy at any time without prior notice.
Contact for Shipping Queries
For any concerns regarding shipping, delays, or tracking, you may reach out to us at:
📧 Email: info@truayu.com
🏢 Address: BHEL, S-94, Shivalik Nagar, Haridwar, Uttarakhand 249403
📞 Phone: +91-9350755100
Mission Khushi
Business is integral part of life but other than business, The thing more important for us is serving our nation.
What is Mission Khushi?
- Giving food to someone who is Hungry is Mission Khushi.
- Providing Clothes to someone who is in need is Mission Khushi.
- Providing food and shelter to the stray animals is Mission Khushi.
- Educating the underprivileged is Mission Khushi. - Planting trees to make our nation greener is Mission Khushi.
- Contributing our bit towards the eradication of Blindness is Mission Khushi.
- Contributing our bit towards eradicating the widespread diseases is Mission Khushi